Contact support
Email danishabarrow@icloud.com. Include your Afterly account email, a short description, and any relevant event, signup, ticket, or App Store order number. Do not email passwords, verification codes, full payment-card details, or government identity documents.
Safety concerns can also be reported from the relevant event, profile, message, or review inside Afterly. Contact local emergency services first if anyone is in immediate danger.
Account access
Afterly uses email and password sign-in. Check that the email is entered correctly and that your password has at least 8 characters. For a forgotten password or access problem, email support from the address associated with the account so we can verify ownership.
Account deletion is immediate and permanent. After confirmation, you are signed out and the deleted account cannot be used to sign in again.
Delete your account
You can start deletion without contacting support:
- Open Afterly and sign in.
- Open Profile, then Settings.
- Choose Account, then Delete my account.
- Review the impact and confirm permanent deletion.
Deletion takes effect immediately after confirmation. Unused diamonds are forfeited and cannot be exchanged for cash. Records required for safety, other participants, accounting, or legal compliance are retained only as described in the Privacy Policy.
If you cannot access the app, email support from your account email and request account deletion.
Events, signups, and safety
Admission to Afterly events is free. Signing up never charges, holds, settles, or refunds diamonds. You can cancel an active signup from its signup detail page before the displayed deadline. If a host cancels, everyone who joined is notified.
Use Report for misleading details, prohibited content, harassment, or unsafe conduct. Use Block to hide another member's events and messages. Important outcomes appear in the Safety Centre and in-app Notices.
Diamonds and digital boosts
Diamonds are consumable virtual credits purchased through Apple In-App Purchase. They can only purchase optional digital boosts that may place an eligible hosted event earlier in Afterly discovery results. A boost is labelled and never guarantees impressions, signups, or attendance.
Diamonds cannot pay for event admission, offline goods, offline services, tips, or transfers between users. Hosts never receive diamonds from event signups.
Purchase missing
Open Profile > Diamond wallet > Reconcile to sync a completed App Store purchase. The same transaction cannot be credited twice. If it still does not appear, email the App Store order number to support.
Refund request
Apple handles App Store purchase refunds under its policies and applicable law. Submit purchase refund requests at reportaproblem.apple.com.
Privacy and data requests
Read the public Afterly Privacy Policy for collected data, permissions, retention, international processing, and your choices. To request access or correction, email danishabarrow@icloud.com or choose Privacy & data request in Profile > About & feedback.